The right maintenance package is an essential investment in the reliability of your surveillance system. At Total Network Technologies we offer three maintenance models, which form the foundations for your package tailored to your individual infrastructure.
Package Features
Gold Maintenance
Silver Maintenance
Bronze Maintenance
Availability of callout services and helpdesk
24 hours a day, 365 days a year
24 hours a day, 365 days a year
Mon - Fri, 9.00am - 5.30pm
Payment method
Direct Debit
Direct Debit
Pay as you go
Preventative visits
2 per year
1 per year
1 per year
Incident response time
4 hour response
8 hour response
Next business day response
Telephone and email support
Full maintenance reporting
25 year cabling warranty
25% reduction on engineering costs
Parts covered
Loan equipment
What does a preventative maintenance site visit involve?
Our engineers have a thorough checklist to work through when carrying out preventative site maintenance, including the following:
* System management server health check
* Camera settings on all units
* Positioning - focus, iris adjustment etc
* Wiring condition
* CAT5e TIA/EIA568B testing on all camera circuits
* Camera fixings
* Cleaning lenses
* Weatherproof casing check (water tightness)
For more information on how a Total Networks maintenance package can protect your business, please contact us. All maintenance packages are subject to our terms and conditions which can be found here.
